Support
Something not behaving?
Write to us. One person reads the inbox, and a real reply usually lands within two working days.
Email support
Tell us your device, your iOS version, and what you expected to happen. Screenshots help more than anything.
Common fixes
Try this first.
- My moves are not appearing on my other device.
- CatGrab syncs through iCloud, so both devices need to be signed into the same Apple ID with iCloud Drive turned on. Check Settings → your name → iCloud, then open CatGrab on both devices and give it a moment on a stable connection.
- I cannot import contacts.
- iOS asks once for permission. If it was declined, go to Settings → CatGrab → Contacts and turn access on, then try the import again from the Fish tab.
- A reminder never arrived.
- Reminders use a lead time before the move is due, so a move with its time switched off will never notify. Check that the move has a time, that the lead time is what you expect, and that notifications are allowed in Settings → CatGrab.
- How do I get my data out?
- Your data lives in your own iCloud account. If you need an export in a particular format, write to us and tell us what you need it for.
- I have an idea for the app.
- Send it. CatGrab is built by one developer, and the roadmap is mostly made of things people asked for.